Frequently Asked Questions about Custom Cookies

Visit the ORDER NOW! page to place your custom order using the order form. After submitting your order form you will receive a response via email regarding the details of your order.

My cookies start at $70/dozen (minimum order is 1 dozen) for very basic designs. The more intricate and detailed an order is, the higher the cost. Please visit MENU/PRICE LIST for more details.

For all custom orders I need AT LEAST three (3) weeks notice. 

Although Kelowna Kookies would love to accept every order request received, that is just not possible, especially if little notice is given. 

Three weeks or more allows for enough time to confirm your order details, receive payment, and decorate your beautiful cookies to your exact specifications. We want to make sure you get exactly what you want, and we need enough time to execute those requests!

RUSH ORDERS: If we do accept an order under the three-week mark (no more than 10 days out), it will be classified as a rush order and a rush fee of 25% will be added to your final total.

After your order details including designs, date of pick-up, price, etc. are confirmed, you will receive an invoice via email displaying the breakdown of your order and the total cost. 

Your invoice can be payed via credit card (additional fees will apply) or E-Transfer.

Disclaimer: Your order is not completely confirmed until we have received your payment! Once a payment is received, you are good to go!

Kelowna Kookies is located in Downtown Kelowna (no storefront...yet)!

We currently offering classic vanillla sugar cookies topped with vanilla flavoured royal icing.

New flavours coming soon!

All custom cookies come individually wrapped and sealed for freshness. You will receive your cookies in a bakery box or bag.

Additional packaging such as ribbon come at an extra cost of $10/dozen.

All cookies are packaged in an individually sealed cello bag. They can stay fresh at room temperature for about two weeks if kept in their packaging. 

Freezer Option:

If you would like to keep your cookies fresh for longer, no worries! Place your packaged cookies on a level surface in your freezer. Simply remove them from the freezer and let them thaw at room temperature the night before your event and they will be perfect! 

Clients have thawed their frozen cookies after a few months and they were just as soft!

DO NOT PLACE YOUR COOKIES IN THE FRIDGE!! Condensation created from the royal icing can ruin your cookies.

Kelowna Kookies is located in Downtown Kelowna, BC.

After you submit your order, I ask for you to select a date/time for pickup (done through Calendly on my ORDER NOW! page). I only take on a certain amount of orders per week. 

Kelowna Kookies currently offers Gluten-free cookies. All cookies are nut-free but do contain egg and butter; Gluten free cookies are an added $8/dozen.